Privacy Policy

Website: https://toplanechauffeur.com/

TopLane Chauffeur (“we,” “us,” “our”) is committed to protecting the privacy and personal data of visitors and customers who access and use our website and services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in connection with our chauffeur and luxury transportation services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide when you interact with our website and services, including but not limited to:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Booking details (pickup/drop-off location, date/time)

  • Payment and billing information (collected securely via third-party payment processors)

This information is collected when you make a reservation, contact us, or complete forms on our website.

b. Automatically Collected Data

When you use our website, certain data may be collected automatically for system administration, security, and analytics purposes, including:

  • IP address

  • Browser type and version

  • Operating system

  • Date and time of access

  • Referrer URL and pages visited

  • Device and usage data

c. Cookies and Tracking Technologies

We use cookies and similar technologies to analyse website traffic, improve user experience, and support marketing efforts. Cookies may include:

  • Necessary cookies (required for core site functionality)

  • Analytics cookies (to understand site usage)

  • Marketing cookies (to personalise advertising)

You may disable non-essential cookies through your browser settings, though this may affect site functionality.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and confirm your bookings and reservations

  • To provide, operate, and improve our services

  • To communicate with you about your booking, inquiries, or updates

  • To personalise your experience

  • To comply with legal and regulatory obligations

  • To analyse website performance and user behaviour

We do not rent, sell, or share your personal information with third parties for their independent marketing purposes.

3. Third-Party Service Providers

We may share your data with trusted third-party service providers who support our operations, such as:

  • Payment processors

  • Web analytics providers

  • Hosting and infrastructure services

  • Customer support platforms

Such parties are obligated to protect your data and may only use it to perform services on our behalf.

4. Data Security

We implement commercial standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

6. International Transfers

Your information may be processed in jurisdictions outside your home country where our service providers operate. Where required by law, we safeguard your data in accordance with applicable data protection standards.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request portability of your data

  • Withdraw consent where applicable

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our services and website are not directed at individuals under the age of 16. We do not knowingly collect personal information from minors without parental consent.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new “Effective Date.” We encourage you to review this policy periodically.